For help with connecting to the eduroam network users can turn to the user support service at their home organisation that issues their user accounts. The home organisation’s user support should also be contacted when roaming in other networks in the Eduroam system.
Eduroam networks in Slovenia are based on common technical solutions and standards and therefore when roaming, the settings on wireless equipment don’t need to be changed (e.g. laptops, handhelds, …). The identity of the user connecting to the network is checked at his or her home organisation regardless of their location. Possible difficulties with roaming in other eduroam networks are also first detected at the home organisation.